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OmniPCX Enterprise Products

The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones. The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications, includes a Web soft phone, along with unified messaging and personal assistant applications. Change the conversation with OpenTouch™ Multimedia Services for OmniPCX Enterprise.


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Part Number Product Name Product Description Order
800004-00 Service & Support Installation Service - Chassis Based Products, Additional Unit(s). This service provides installation of each additional wired chassis-based unit at a single customer campus location during normal business hours (M-F 8:00 AM - 5:00 PM local time). This service must be executed the same / next consecutive day as that of the "first unit" installation. If this service is not executed at the time of the "first unit", "first unit" pricing must be utilized (Part Number 800003-00). Each instance of this service includes a maximum of four (4) consecutive hours of installation time. Additional post-installation monitoring time is not included with this service. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.

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801009-00 Service & Support After Hours On-site Professional Services Support Service for Customers with an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 5:00 PM and 8:00 AM (local time) Monday through Friday, all day Saturday, Sunday and national holidays for customers that maintain an Alcatel support agreement. A minimum of eight (8) consecutive hours per day is required. NOTE: This service may only be purchased by customers requiring services outside of Alcatel's standard installation and/or troubleshooting offering. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ¿Countries-Areas with Travel Cost Included with Services¿ document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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800190-00 Service & Support Staging and Configuration Service: This service provides staging and/or configuration of Alcatel solutions at an Alcatel acceptance testing facility or customer location. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.

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801268-00 Service & Support Project Management Service. This service provides Alcatel Professional Services project management for network-related projects. The Alcatel Professional Services Project Manager role encompasses technical and/or logistical aspects of a project and serves as central point of contact between the customer and Alcatel during the project. This service is performed in one (1) day instances with multiple instances permitted. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.

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801290-00 Service & Support Network Design Service. This service provides on-site and off-site Alcatel Professional Services network design and assessment. This service includes review of customer requirements and creation of network diagrams and design documentation. This service may require an Architecture Audit (Part Number 801289-00) as a prerequisite. This service is performed in one (1) day instances with multiple instances permitted. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801422-00 Service & Support On-site Professional Services Support Service for Customers without an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 8:00 AM and 5:00 PM (local time) Monday through Friday for customers that do not maintain an Alcatel support agreement. This service is performed in one (1) day instances with multiple instances permitted. NOTE: This service may only be purchased by customers requiring services outside of Alcatel's standard installation and / or troubleshooting offering. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.

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801494-00 Service & Support After Hours On-site Professional Services Support Service for Customers without an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 5:00 PM and 8:00 AM (local time) Monday through Friday, all day Saturday, Sunday and national holidays for customer that do not maintain an Alcatel support agreement. A minimum of eight (8) consecutive hours per day is required. NOTE: This service may only be purchased by customers requiring services outside of Alcatel's standard installation and /or troubleshooting offering. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services ¿Countries-Areas with Travel Cost Included with Services¿ document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801495-00 Service & Support On-site Professional Services Support Service for Customers with an Alcatel Support Agreement. This service provides Alcatel Professional Services on-site support between the hours of 8:00 AM and 5:00 PM (local time) Monday through Friday for customers that maintain an Alcatel support agreement. This service is performed in one (1) day instances with multiple instances permitted. NOTE: This service may only be purchased by customers requiring services outside of Alcatel's standard installation and/or troubleshooting offering. Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries / areas not listed in the document, please contact the Director of Professional Services.

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801858-00 Service & Support Proactive Engineering Resource Gold Service. This service provides on-site Alcatel Professional Services for five (5) consecutive days per quarter by customer appointment (appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801859-00 Service & Support Proactive Engineering Resource Platinum Service. This service provides on-site Alcatel Professional Services for five (5) consecutive days per month by customer appointment (appointments must be made a minimum of three (3) weeks in advance). Travel and expenses are included with this service for the countries / areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service web site (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801905-00 Service & Support PER-Assist Essential Service. This service provides on-site Alcatel Professional Services within twenty-four (24) hours of the customer request in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of six (6) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801906-00 Service & Support PER-Assist Classic Service. This service provides on-site Alcatel Professional Services within twelve (12) hours of the customer request in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of six (6) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801907-00 Service & Support PER-Assist Exclusive Service. This service provides on-site Alcatel Professional Services within twenty-four (24) hours in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of twelve (12) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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801908-00 Service & Support PER-Assist Elite Service. This service provides on-site Alcatel Professional Services within twelve (12) hours in the event of severity one (1) or two (2) Alcatel technical assistance center (TAC) cases. A maximum of twelve (12) responses per calendar year from the date of purchase are permitted. Each response will not exceed the duration of time to stabilize the network or three (3) consecutive days, whichever is less. Travel and expenses are included with this service for the countries/areas defined in the Alcatel Professional Services "Countries-Areas with Travel Cost Included with Services" document that is located in the Professional Services section of the Alcatel e-Service website (http://eservice.ind.alcatel.com). For travel to countries/areas not listed in the document, please contact the Director of Professional Services.

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803756-00 Service & Support Network Consulting Services - This service provides consultation from an Alcatel-Lucent Professional Services expert to assist in defining a high-level solution for the data network to meet customers needs using the state-of-the-art technologies resulting in network effectiveness and business value. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at ¿ professional.services@alcatel-lucent.com.

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803757-00 Service & Support Network Configuration Audit Services - This service includes a etwork design and configuration review and identification of key areas that need updating to ensure a successful migration to an Alcatel-Lucent Applications Fluent network. An Alcatel-Lucent Professional Services expert will provide recommendations for optimum settings. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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803758-00 Service & Support Low level design Campus LAN - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the LAN devices in the network to achieve the high-level solution design. Price is a per day fee.

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803759-00 Service & Support Low level design Campus Wireless - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the WLAN devices in the network to achieve the high-level solution design. Price is a per day fee.

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803760-00 Service & Support Low level design Data center Fabric- This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the DC Fabric in the network to achieve the high-level solution design. Price is a per day fee.

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803761-00 Service & Support Low level design DC interconnect - This service is intended to provide an added step to the Network Consulting Service. An Alcatel-Lucent Professional Services expert will provide a detailed design plan for the DC interconnect components in the network to achieve the high-level solution design. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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803762-00 Service & Support Network implementation planning - This service provides an Alcatel-Lucent Professional Services expert to help design a plan to implement a network design or network change, such as deployment plan, migration plan, and implementation. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatellucent.com.

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803763-00 Service & Support Low-level design review and validation- This service includes an Alcatel-Lucent Professional Services expert validating and confirming the network design in a lab environment before the design is implemented in a production network. It might include high skilled coaching on the solution. Price is a per day fee.

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803764-00 Service & Support Network deployment assistance services - This service includes the installation and implementation of network devices. A thorough post-implementation validation is also performed, helping to seamlessly transition network management to the IT staff. Not included: Physical installation (including mounting equipment, installing physical connections) Price is a per day fee.

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803765-00 Service & Support Health Check LAN - This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Professional Services expert performing capacity and performance tests to evaluate the health of the LAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Price is a per day fee.

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803766-00 Service & Support Health Check WLAN - This service includes the identification of potential problem areas in the networks through an Alcatel-Lucent Professional Services expert performing capacity and performance tests to evaluate the health of the WLAN infrastructure. Upon completion, a detailed report presents the results,recommendations, and next steps. Price is a per day fee.

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803767-00 Service & Support Optimized Upgrade LAN/WLAN - This service includes a Controlled assets upgrade process via an inventory of hardware and software of network modules including Patch management. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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803768-00 Service & Support Network Resident Engineer - The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products. Price is a per day fee.

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803769-00 Service & Support Network Project manager - This service provides a single point of contact for Customer & Partner. Project management includes cost and risks control Price is a per day fee.

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803770-00 Service & Support Network Technical Account Manager- This service provides a Technical point of contact for Customer & Partner including full resources and project management. It includes Solution roll-up control. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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803771-00 Service & Support Network Application Development - This service provide an Alcatel-Lucent Professional Services expert to design a custom application to suit the business needs for a specific customer or network. Price is a per day fee. Please contact Alcatel-Lucent Professional Services for a quote at professional.services@alcatel-lucent.com.

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OAW-APAC-48V36 Service & Support 48VDC/36W AC Power Adapter. Note: does not include country specific AC power cord

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3HE06584AA Service & Support 4-color CWDM add-drop OADM module for the SAR-8/18. 1 Tx and 1 Rx at 1471, 1491, 1511 and 1531 nm are filtered from the line (single direction) with expansion port.

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3HE06584AB Service & Support 4-color CWDM add-drop OADM module for the SAR-8/18. 1 Tx and 1 Rx at 1551, 1571, 1591 and 1611 nm are filtered from the line (single direction) with expansion port.

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3HE05945AA Service & Support 4-port ATM OC-3/12c/STM-1/4c MDA RevB, accepts up to four (4) OC-3/12/STM-1/4 SFP Optics Modules

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3HE05946AA Service & Support 4-port SONET/SDH OC-48c/STM-16c MDA, accepts up to four (4) OC-48/STM-16 SFP Optics Modules

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3HE05946AA Service & Support 4-port SONET/SDH OC-48c/STM-16c MDA, accepts up to four (4) OC-48/STM-16 SFP Optics Modules

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802161-00 Service & Support 1 Yr 7x24 support TOTAL for OAW-SC-1-128

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802161-24 Service & Support 2 Yrs 7x24 support TOTAL for OAW-SC-1-128

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802161-36 Service & Support 3 Yrs 7x24 support TOTAL for OAW-SC-1-128

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802163-00 Service & Support 1 Yr 7x24 support TOTAL for OAW-SC-2-256

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802163-24 Service & Support 2 Yrs 7x24 support TOTAL for OAW-SC-2-256

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802163-36 Service & Support 3 Yrs 7x24 support TOTAL for OAW-SC-2-256

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EP500-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EP-500

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EP500-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EP-500

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EP500-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EP-500

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EP500-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EP-500

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EP500-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EP-500

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EP5000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EP-5000

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EP5000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EP-5000

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EP5000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EP-5000

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EP5000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EP-5000

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EP5000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EP-5000

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EP10000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EP-10000

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EP10000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EP-10000

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EP10000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EP-10000

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EP10000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EP-10000

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EP10000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EP-10000

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EP50000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EP-50000

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EP50000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EP-50000

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EP50000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EP-50000

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EP50000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EP-50000

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EP50000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EP-50000

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EP100000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EP-100000

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EP100000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EP-100000

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EP100000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EP-100000

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EP100000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EP-100000

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EP100000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EP-100000

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EPA250-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPA-250

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EPA250-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPA-250

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EPA250-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPA-250

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EPA250-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPA-250

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EPA250-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPA-250

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EPA500-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPA-500

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EPA500-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPA-500

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EPA500-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPA-500

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EPA500-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPA-500

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EPA500-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPA-500

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EPA1000-00 Service & Support Yr 7X24 SES for 8950-AAA-EPA-1000

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EPA1000-24 Service & Support Yrs 7X24 SES for 8950-AAA-EPA-1000

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EPA1000-36 Service & Support Yrs 7X24 SES for 8950-AAA-EPA-1000

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EPA1000-48 Service & Support Yrs 7X24 SES for 8950-AAA-EPA-1000

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EPA1000-60 Service & Support Yrs 7X24 SES for 8950-AAA-EPA-1000

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EPPFUNLCK-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPPFUNLCK

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EPPFUNLCK-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPPFUNLCK

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EPPFUNLCK-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPPFUNLCK

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EPPFUNLCK-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPPFUNLCK

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EPPFUNLCK-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPPFUNLCK

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EPTACAS+-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPTACAS+

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EPTACAS+-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPTACAS+

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EPTACAS+-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPTACAS+

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EPTACAS+-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPTACAS+

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EPTACAS+-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPTACAS+

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EPHA10000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPHA-10000

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EPHA10000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPHA-10000

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EPHA10000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPHA-10000

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EPHA10000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPHA-10000

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EPHA10000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPHA-10000

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EPHA100000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPHA-100000

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EPHA100000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPHA-100000

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EPHA100000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPHA-100000

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EPHA100000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPHA-100000

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EPHA100000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPHA-100000

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EPHA500-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPHA-500

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EPHA500-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPHA-500

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EPHA500-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPHA-500

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EPHA500-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPHA-500

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EPHA500-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPHA-500

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EPHA5000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPHA-5000

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EPHA5000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPHA-5000

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EPHA5000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPHA-5000

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EPHA5000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPHA-5000

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EPHA5000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPHA-5000

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EPHA50000-00 Service & Support 1 Yr 7X24 SES for 8950-AAA-EPHA-50000

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EPHA50000-24 Service & Support 2 Yrs 7X24 SES for 8950-AAA-EPHA-50000

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EPHA50000-36 Service & Support 3 Yrs 7X24 SES for 8950-AAA-EPHA-50000

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EPHA50000-48 Service & Support 4 Yrs 7X24 SES for 8950-AAA-EPHA-50000

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EPHA50000-60 Service & Support 5 Yrs 7X24 SES for 8950-AAA-EPHA-50000

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3BA27500AA Service & Support TURNKEY FACTORY INTEGRATION SERVICES

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3EY10001AA Service & Support ENTERPRISE SMS

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3EY10001AB Service & Support ENTERPRISE SMS AUTO RENEW

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3EY10001BB Service & Support FICTIVE-CONTRACT NET PRICE CALCULATION

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3EY10002AA Service & Support ENTERPRISE SES

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3EY10002AB Service & Support ENTERPRISE SES AUTO RENEW

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3EY10002BB Service & Support FICTIVE-CONTRACT NET PRICE CALCULATION

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3EY10002SA Service & Support ENTERPRISE SPS

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3EY10002SB Service & Support ENTERPRISE SPS AUTO RENEW

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3EY10005AA Service & Support ENTERPRISE SMS RENEWAL 12 MONTHS

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3EY10006AA Service & Support ENTERPRISE SES RENEWAL 12 MONTHS

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3EY10006SA Service & Support ENTERPRISE SPS RENEWAL / MIGRATION

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3EY10036AA Service & Support ENTERPRISE SMS 16 MONTHS

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3EY10036AB Service & Support ENTERPRISE SMS 16 MONTHS AUTO RENEW

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3EY10037AA Service & Support ENTERPRISE SES 2 YEARS

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3EY10037SA Service & Support ENTERPRISE SPS 2 YEARS

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3EY10038AA Service & Support ENTERPRISE SES 3 YEARS

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3EY10038SA Service & Support ENTERPRISE SPS 3 YEARS

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3EY10039AA Service & Support ENTERPRISE SES 4 YEARS

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3EY10039SA Service & Support ENTERPRISE SPS 4 YEARS

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3EY10040AA Service & Support ENTERPRISE SES 5 YEARS

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3EY10040SA Service & Support ENTERPRISE SPS 5 YEARS

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3EY10041AA Service & Support OXE ON DEMAND ACCESS TO TS

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3EY11003AA Service & Support CCIVR SES

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3EY11003AB Service & Support CCIVR SES AUTO RENEW

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3EY11003SA Service & Support CCIVR SPS

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3EY11003SB Service & Support CCIVR SPS AUTO RENEW

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3EY11004AA Service & Support CCIVR SES RENEWAL 12 MONTHS

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3EY11004SA Service & Support CCIVR SPS RENEWAL / MIGRATION

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3EY11005AA Service & Support CCOUTBOUND SES

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3EY11005AB Service & Support CCOUTBOUND SES AUTO RENEW

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3EY11005SA Service & Support CCOUTBOUND SPS

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3EY11005SB Service & Support CCOUTBOUND SPS AUTO RENEW

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3EY11006AA Service & Support CCOUTBOUND SES RENEWAL 12 MONTHS

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3EY11006SA Service & Support CCOUTBOUND SPS RENEWAL / MIGRATION

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3EY11007AA Service & Support GCE/CC PREMIUM SES

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3EY11007AB Service & Support GCE/CC PREMIUM SES AUTO RENEW

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3EY11007SA Service & Support GCE SPS

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3EY11007SB Service & Support GCE SPS AUTO RENEW

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3EY11008AA Service & Support GCE/CC PREMIUM SES RENEWAL 12 MONTHS

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3EY11008SA Service & Support GCE SPS RENEWAL / MIGRATION

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3EY11060AA Service & Support GCE/CC PREMIUM SES 2 YEARS

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3EY11060SA Service & Support GCE SPS 2 YEARS

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3EY11061AA Service & Support GCE/CC PREMIUM SES 3 YEARS

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3EY11061SA Service & Support GCE SPS 3 YEARS

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3EY11062AA Service & Support GCE/CC PREMIUM SES 4 YEARS

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3EY11062SA Service & Support GCE SPS 4 YEARS

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3EY11063AA Service & Support GCE/CC PREMIUM SES 5 YEARS

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3EY11063SA Service & Support GCE SPS 5 YEARS

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3EY11064AA Service & Support CCIVR SES 2 YEARS

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3EY11064SA Service & Support CCIVR SPS 2 YEARS

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3EY11065AA Service & Support CCIVR SES 3 YEARS

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3EY11065SA Service & Support CCIVR SPS 3 YEARS

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3EY11066AA Service & Support CCIVR SES 4 YEARS

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3EY11066SA Service & Support CCIVR SPS 4 YEARS

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3EY11067AA Service & Support CCIVR SES 5 YEARS

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3EY11067SA Service & Support CCIVR SPS 5 YEARS

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3EY11068AA Service & Support CCOUTBOUND SES 2 YEARS

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3EY11068SA Service & Support CCOUTBOUND SPS 2 YEARS

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3EY11069AA Service & Support CCOUTBOUND SES 3 YEARS

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3EY11069SA Service & Support CCOUTBOUND SPS 3 YEARS

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3EY11070AA Service & Support CCOUTBOUND SES 4 YEARS

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3EY11070SA Service & Support CCOUTBOUND SPS 4 YEARS

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3EY11071AA Service & Support CCOUTBOUND SES 5 YEARS

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3EY11071SA Service & Support CCOUTBOUND SPS 5 YEARS

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3EY11072AA Service & Support CCIVR ON DEMAND ACCESS TO TS

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3EY11073AA Service & Support CCOUTBOUND ON DEMAND ACCESS TO TS

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3EY11074AA Service & Support CC PREMIUM ON DEMAND ACCESS TO TS

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3EY12001AA Service & Support OTUC SES

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3EY12001AB Service & Support OTUC SES AUTO RENEW

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3EY12001SA Service & Support OTUC SPS

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3EY12001SB Service & Support OTUC SPS AUTO RENEW

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3EY12002AA Service & Support OTUC SES RENEWAL 12 MONTHS

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3EY12002SA Service & Support OTUC SPS RENEWAL / MIGRATION

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3EY12018AA Service & Support OTUC SES 2 YEARS

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3EY12018SA Service & Support OTUC SPS 2 YEARS

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3EY12019AA Service & Support OTUC SES 3 YEARS

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3EY12019SA Service & Support OTUC SPS 3 YEARS

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3EY12020AA Service & Support OTUC SES 4 YEARS

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3EY12020SA Service & Support OTUC SPS 4 YEARS

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3EY12021AA Service & Support OTUC SES 5 YEARS

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3EY12021SA Service & Support OTUC SPS 5 YEARS

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3EY12022AA Service & Support OTUC ON DEMAND ACCESS TO TS

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3EY13010AA Service & Support SES QUOTATION VITAL PRODUCTS

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3EY13010BB Service & Support FICTIVE-CONTRACT NET PRICE CALCULATION

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3EY14001AA Service & Support 8770 NETWORK MNGT SES

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3EY14001AB Service & Support 8770 NETWORK MNGT SES AUTO RENEW

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3EY14001SA Service & Support 8770 NETWORK MNGT SPS

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3EY14002AA Service & Support 8770 NETWORK MNGT SES RENEWAL 12 MONTHS

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3EY14002SA Service & Support 8770 NETWORK MNGT SPS RENEWAL/MIGRATION

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3EY14003AA Service & Support 8770 NETWORK MNGT SES 2 YEARS

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3EY14003SA Service & Support 8770 NETWORK MNGT SPS 2 YEARS

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3EY14004AA Service & Support 8770 NETWORK MNGT SES 3 YEARS

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3EY14004SA Service & Support 8770 NETWORK MNGT SPS 3 YEARS

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3EY14005AA Service & Support 8770 NETWORK MNGT SES 4 YEARS

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3EY14005SA Service & Support 8770 NETWORK MNGT SPS 4 YEARS

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3EY14006AA Service & Support 8770 NETWORK MNGT SES 5 YEARS

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3EY14006SA Service & Support 8770 NETWORK MNGT SPS 5 YEARS

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3EY14008AA Service & Support OPENTOUCH BE-BEH-MS SES

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3EY14008SA Service & Support OPENTOUCH BE-MS SPS

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3EY14008SB Service & Support OPENTOUCH BE-MS SPS AUTO RENEW

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3EY14009AA Service & Support OPENTOUCH BE-BEH-MS SES AUTO RENEW

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3EY14010AA Service & Support OPENTOUCH BE-BEH-MS SES RENEW. 12 MONTHS

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3EY14010SA Service & Support OPENTOUCH BE-MS SPS RENEWAL / MIGRATION

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3EY14011AA Service & Support OPENTOUCH BE-BEH-MS SES 2 YEARS

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3EY14011SA Service & Support OPENTOUCH BE-MS SPS 2 YEARS

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3EY14012AA Service & Support OPENTOUCH BE-BEH-MS SES 3 YEARS

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3EY14012SA Service & Support OPENTOUCH BE-MS SPS 3 YEARS

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3EY14013AA Service & Support OPENTOUCH BE-BEH-MS SES 4 YEARS

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3EY14013SA Service & Support OPENTOUCH BE-MS SPS 4 YEARS

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3EY14014AA Service & Support OPENTOUCH BE-BEH-MS SES 5 YEARS

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3EY14014SA Service & Support OPENTOUCH BE-MS SPS 5 YEARS

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3EY98033AA Service & Support OTCC STANDARD TICKET EXTRACTOR (CRI)

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3EY98059AA Service & Support LDAP - 4760 DIRECTORY SYNCHRONIZATION

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3EY98071AA Service & Support 4760 SNMP INTEGRATION (1 NODE LICENSE)

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3EY98073AA Service & Support 4760 SNMP INTEGRATION (ABOVE 10LICENSES)

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3EY98084AA Service & Support OTCC STANDARD EDITION SOFTPANEL

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3EY98130AA Service & Support LDAP 4760 / 8770 INSTALLATION PACK

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3EY98132AA Service & Support SNMP PROXY DEPLOYMENT PACK

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3EY98140AA Service & Support GCE/OTCCPE/SE GEN SOFTPANEL INSTALL PACK

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3EY98142AA Service & Support SMARTCALL INSTALLATION PACK

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3EY98143AA Service & Support FREEDESKTOP INSTALLATION PACK

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3EY98175AA Service & Support TICKET EXTRACTOR INSTAL SERVICE PACK

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3EY99055AA Service & Support RADVISION SCOPIA 400 72 - 1 YEAR SUPPORT

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3EY99056AA Service & Support LDAP - 8770 DIRECTORY SYNCHRONIZATION

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3EY99057AA Service & Support 8770 SNMP INTEGRATION (1 NODE LICENSE)

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3EY99059AA Service & Support LIFESIZE PASSPORT -1 YEAR SUPPORT

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3EY99059AB Service & Support LIFESIZE PASSPORT -2 YEARS SUPPORT

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3EY99059AC Service & Support LIFESIZE PASSPORT -3 YEARS SUPPORT

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3EY99061AA Service & Support LIFESIZE EXPRESS 220 -1 YEAR SUPPORT

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3EY99061AB Service & Support LIFESIZE EXPRESS 220 -2 YEARS SUPPORT

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3EY99061AC Service & Support LIFESIZE EXPRESS 220 -3 YEARS SUPPORT

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3EY99062AA Service & Support LIFESIZE TEAM 220 -1 YEAR SUPPORT

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3EY99062AB Service & Support LIFESIZE TEAM 220 -2 YEARS SUPPORT

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3EY99062AC Service & Support LIFESIZE TEAM 220 -3 YEARS SUPPORT

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3EY99063AA Service & Support LIFESIZE ROOM 220 -1 YEAR SUPPORT

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3EY99063AB Service & Support LIFESIZE ROOM 220 -2 YEARS SUPPORT

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3EY99063AC Service & Support LIFESIZE ROOM 220 -3 YEARS SUPPORT

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3EY99065AA Service & Support LG EXECUTIVE ALL-IN-ONE -1 YEAR SUPPORT

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3EY99065AB Service & Support LG EXECUTIVE ALL-IN-ONE -2 YEARS SUPPORT

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3EY99065AC Service & Support LG EXECUTIVE ALL-IN-ONE -3 YEARS SUPPORT

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3EY99066AA Service & Support LIFESIZE MICPOD -1 YEAR SUPPORT

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3EY99066AB Service & Support LIFESIZE MICPOD -2 YEARS SUPPORT

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3EY99066AC Service & Support LIFESIZE MICPOD -3 YEARS SUPPORT

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3EY99067AA Service & Support LIFESIZE PHONE -1 YEAR SUPPORT

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3EY99067AB Service & Support LIFESIZE PHONE -2 YEARS SUPPORT

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3EY99067AC Service & Support LIFESIZE PHONE -3 YEARS SUPPORT

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3EY99068AA Service & Support LIFESIZE FIXED FOCUS CAM -1 YEAR SUPPORT

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3EY99068AB Service & Support LIFESIZE FIXED FOCUS CAM -2YEARS SUPPORT

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3EY99068AC Service & Support LIFESIZE FIXED FOCUS CAM -3YEARS SUPPORT

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3EY99069AA Service & Support LIFESIZE 10X CAMERA -1 YEAR SUPPORT

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3EY99069AB Service & Support LIFESIZE 10X CAMERA -2 YEARS SUPPORT

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3EY99069AC Service & Support LIFESIZE 10X CAMERA -3 YEARS SUPPORT

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3EY99070AA Service & Support LIFESIZE PTZ CAM 200-F -1 YEAR SUPPORT

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3EY99070AB Service & Support LIFESIZE PTZ CAM 200-F -2 YEARS SUPPORT

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3EY99070AC Service & Support LIFESIZE PTZ CAM 200-F -3 YEARS SUPPORT

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3EY99071AA Service & Support LIFESIZE NETWORKER -1 YEAR SUPPORT

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3EY99071AB Service & Support LIFESIZE NETWORKER -2 YEARS SUPPORT

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3EY99071AC Service & Support LIFESIZE NETWORKER -3 YEARS SUPPORT

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3EY99072AA Service & Support LS CONTROL SINGL LICENSE -1 YEAR SUPPORT

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3EY99072AB Service & Support LS CONTROL SINGL LICENSE -2YEARS SUPPORT

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3EY99072AC Service & Support LS CONTROL SINGL LICENSE -3YEARS SUPPORT

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3EY99073AA Service & Support LS CONTROL ENTER LICENSE -1 YEAR SUPPORT

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3EY99073AB Service & Support LS CONTROL ENTER LICENSE -2YEARS SUPPORT

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3EY99073AC Service & Support LS CONTROL ENTER LICENSE -3YEARS SUPPORT

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3EY99085AA Service & Support LIFESIZE PTZ CAM 200 -1 YEAR SUPPORT

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3EY99085AB Service & Support LIFESIZE PTZ CAM 200 -2 YEARS SUPPORT

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3EY99085AC Service & Support LIFESIZE PTZ CAM 200 -3 YEARS SUPPORT

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3EY99088AA Service & Support RV 5110 -5 CLIENTS -1 YEAR RTF SUPPORT

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3EY99088AB Service & Support RV 5110 -5 CLIENTS -2 YEARS RTF SUPPORT

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3EY99088AC Service & Support RV 5110 -5 CLIENTS -3 YEARS RTF SUPPORT

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3EY99089AA Service & Support RV 5115 -5 CLIENTS -1 YEAR RTF SUPPORT

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3EY99089AB Service & Support RV 5115 -5 CLIENTS -2 YEARS RTF SUPPORT

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3EY99089AC Service & Support RV 5115 -5 CLIENTS -3 YEARS RTF SUPPORT

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3EY99090AA Service & Support RV 5230 -5 CLIENTS -1 YEAR RTF SUPPORT

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3EY99090AB Service & Support RV 5230 -5 CLIENTS -2 YEARS RTF SUPPORT

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3EY99090AC Service & Support RV 5230 -5 CLIENTS -3 YEARS RTF SUPPORT

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3EY99091AA Service & Support RV PATH SRVR 10 PORTS -1 YEAR RTF SUPORT

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3EY99091AB Service & Support RV PATH SRVR 10 PORTS -2YEARS RTF SUPORT

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3EY99091AC Service & Support RV PATH SRVR 10 PORTS -3YEARS RTF SUPORT

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3EY99092AA Service & Support RV PATH SRVR 20 PORTS -1 YEAR RTF SUPORT

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3EY99092AB Service & Support RV PATH SRVR 20 PORTS -2YEARS RTF SUPORT

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3EY99092AC Service & Support RV PATH SRVR 20 PORTS -3YEARS RTF SUPORT

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3EY99094AA Service & Support RV PATHFINDER 10 CALLS -1 YEAR SUPPORT

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3EY99094AB Service & Support RV PATHFINDER 10 CALLS -2 YEARS SUPPORT

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3EY99094AC Service & Support RV PATHFINDER 10 CALLS -3 YEARS SUPPORT

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3EY99095AA Service & Support RADVISION IVIEW 25 PORTS -1 YEAR SUPPORT

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3EY99095AB Service & Support RADVISION IVIEW 25 PORTS -2YEARS SUPPORT

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3EY99095AC Service & Support RADVISION IVIEW 25 PORTS -3YEARS SUPPORT

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3EY99096AA Service & Support RADVISION IVIEW UPGRADE -1 YEAR SUPPORT

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3EY99096AB Service & Support RADVISION IVIEW UPGRADE -2 YEARS SUPPORT

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3EY99096AC Service & Support RADVISION IVIEW UPGRADE -3 YEARS SUPPORT

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3EY99097AA Service & Support RV IVIEW 25 PORTS ALTERN -1 YEAR SUPPORT

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3EY99097AB Service & Support RV IVIEW 25 PORTS ALTERN -2YEARS SUPPORT

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3EY99097AC Service & Support RV IVIEW 25 PORTS ALTERN -3YEARS SUPPORT

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3EY99098AA Service & Support RADVISION ECS 25 PORTS -1 YEAR SUPPORT

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3EY99098AB Service & Support RADVISION ECS 25 PORTS -2 YEARS SUPPORT

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3EY99098AC Service & Support RADVISION ECS 25 PORTS -3 YEARS SUPPORT

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3EY99099AA Service & Support RV P10 ISDN PRI -1 YEAR RTF SUPPORT

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3EY99099AB Service & Support RV P10 ISDN PRI -2 YEARS RTF SUPPORT

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3EY99099AC Service & Support RV P10 ISDN PRI -3 YEARS RTF SUPPORT

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3EY99100AA Service & Support RV P20 ISDN PRI -1 YEAR RTF SUPPORT

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3EY99100AB Service & Support RV P20 ISDN PRI -2 YEARS RTF SUPPORT

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3EY99100AC Service & Support RV P20 ISDN PRI -3 YEARS RTF SUPPORT

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3EY99101AA Service & Support RV B40 ISDN BRI -1 YEAR RTF SUPPORT

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3EY99101AB Service & Support RV B40 ISDN BRI -2 YEARS RTF SUPPORT

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3EY99101AC Service & Support RV B40 ISDN BRI -3 YEARS RTF SUPPORT

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3EY99102AA Service & Support INTERACTIVE WHITEBOARD -1 YEAR SUPPORT

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3EY99102AB Service & Support INTERACTIVE WHITEBOARD -2 YEARS SUPPORT

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3EY99102AC Service & Support INTERACTIVE WHITEBOARD -3 YEARS SUPPORT

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3EY99105AA Service & Support RV 5110 -5 CLIENTS -1 YEAR AVR SUPPORT

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3EY99105AB Service & Support RV 5110 -5 CLIENTS -2 YEARS AVR SUPPORT

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3EY99105AC Service & Support RV 5110 -5 CLIENTS -3 YEARS AVR SUPPORT

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3EY99106AA Service & Support RV 5115 -5 CLIENTS -1 YEAR AVR SUPPORT

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3EY99106AB Service & Support RV 5115 -5 CLIENTS -2 YEARS AVR SUPPORT

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3EY99106AC Service & Support RV 5115 -5 CLIENTS -3 YEARS AVR SUPPORT

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3EY99107AA Service & Support RV 5230 -5 CLIENTS -1 YEAR AVR SUPPORT

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3EY99107AB Service & Support RV 5230 -5 CLIENTS -2 YEARS AVR SUPPORT

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3EY99107AC Service & Support RV 5230 -5 CLIENTS -3 YEARS AVR SUPPORT

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3EY99108AA Service & Support RV PATH SRVR 10 PORTS -1 YEAR AVR SUPORT

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3EY99108AB Service & Support RV PATH SRVR 10 PORTS -2YEARS AVR SUPORT

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3EY99108AC Service & Support RV PATH SRVR 10 PORTS -3YEARS AVR SUPORT

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3EY99109AA Service & Support RV PATH SRVR 20 PORTS -1 YEAR AVR SUPORT

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3EY99109AB Service & Support RV PATH SRVR 20 PORTS -2YEARS AVR SUPORT

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3EY99109AC Service & Support RV PATH SRVR 20 PORTS -3YEARS AVR SUPORT

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3EY99110AA Service & Support RV P10 ISDN PRI -1 YEAR AVR SUPPORT

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3EY99110AB Service & Support RV P10 ISDN PRI -2 YEARS AVR SUPPORT

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3EY99110AC Service & Support RV P10 ISDN PRI -3 YEARS AVR SUPPORT

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3EY99111AA Service & Support RV P20 ISDN PRI -1 YEAR AVR SUPPORT

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3EY99111AB Service & Support RV P20 ISDN PRI -2 YEARS AVR SUPPORT

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3EY99111AC Service & Support RV P20 ISDN PRI -3 YEARS AVR SUPPORT

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3EY99112AA Service & Support RV B40 ISDN BRI -1 YEAR AVR SUPPORT

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3EY99112AB Service & Support RV B40 ISDN BRI -2 YEARS AVR SUPPORT

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3EY99112AC Service & Support RV B40 ISDN BRI -3 YEARS AVR SUPPORT

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3EY99192AA Service & Support RV 5110 -100 CLIENTS -1 YEAR RTF SUPPORT

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3EY99192AB Service & Support RV 5110 -100 CLIENTS -2YEARS RTF SUPPORT

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3EY99192AC Service & Support RV 5110 -100 CLIENTS -3YEARS RTF SUPPORT

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3EY99193AA Service & Support RV 5115 -150 CLIENTS -1 YEAR RTF SUPPORT

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3EY99193AB Service & Support RV 5115 -150 CLIENTS -2YEARS RTF SUPPORT

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3EY99193AC Service & Support RV 5115 -150 CLIENTS -3YEARS RTF SUPPORT

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3EY99194AA Service & Support RV 5230 -300 CLIENTS -1 YEAR RTF SUPPORT

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3EY99194AB Service & Support RV 5230 -300 CLIENTS -2YEARS RTF SUPPORT

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3EY99194AC Service & Support RV 5230 -300 CLIENTS -3YEARS RTF SUPPORT

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3EY99195AA Service & Support RV 5110 -100 CLIENTS -1 YEAR AVR SUPPORT

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3EY99195AB Service & Support RV 5110 -100 CLIENTS -2YEARS AVR SUPPORT

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3EY99195AC Service & Support RV 5110 -100 CLIENTS -3YEARS AVR SUPPORT

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3EY99196AA Service & Support RV 5115 -150 CLIENTS -1 YEAR AVR SUPPORT

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3EY99196AB Service & Support RV 5115 -150 CLIENTS -2YEARS AVR SUPPORT

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3EY99196AC Service & Support RV 5115 -150 CLIENTS -3YEARS AVR SUPPORT

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3EY99197AA Service & Support RV 5230 -300 CLIENTS -1 YEAR AVR SUPPORT

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3EY99197AB Service & Support RV 5230 -300 CLIENTS -2YEARS AVR SUPPORT

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3EY99197AC Service & Support RV 5230 -300 CLIENTS -3YEARS AVR SUPPORT

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3EY99199AA Service & Support RV END POINT VC240 -1 YEAR RTF SUPPORT

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3EY99199AB Service & Support RV END POINT VC240 -2 YEARS RTF SUPPORT

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3EY99199AC Service & Support RV END POINT VC240 -3 YEARS RTF SUPPORT

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3EY99200AA Service & Support RV SCOP MOB - 25 SEATS -1 YEAR SUPPORT

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3EY99200AB Service & Support RV SCOP MOB - 25 SEATS -2 YEARS SUPPORT

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3EY99200AC Service & Support RV SCOP MOB - 25 SEATS -3 YEARS SUPPORT

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3EY99201AA Service & Support RV SCOP MOB - 50 SEATS -1 YEAR SUPPORT

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3EY99201AB Service & Support RV SCOP MOB - 50 SEATS -2 YEARS SUPPORT

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3EY99201AC Service & Support RV SCOP MOB - 50 SEATS -3 YEARS SUPPORT

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3EY99202AA Service & Support RV SCOP MOB - 100 SEATS -1 YEAR SUPPORT

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3EY99202AB Service & Support RV SCOP MOB - 100 SEATS -2 YEARS SUPPORT

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3EY99202AC Service & Support RV SCOP MOB - 100 SEATS -3 YEARS SUPPORT

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3EY99203AA Service & Support RV SCOP MOB - 500 SEATS -1 YEAR SUPPORT

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3EY99203AB Service & Support RV SCOP MOB - 500 SEATS -2 YEARS SUPPORT

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3EY99203AC Service & Support RV SCOP MOB - 500 SEATS -3 YEARS SUPPORT

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3EY99205AA Service & Support INTERACT WHITEBOARD 885 -1 YEAR SUPPORT

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3EY99205AB Service & Support INTERACT WHITEBOARD 885 -2 YEARS SUPPORT

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3EY99205AC Service & Support INTERACT WHITEBOARD 885 -3 YEARS SUPPORT

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3EY99206AA Service & Support INTERACTIVE DISPLAY 70-I -1YEAR SUPPORT

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3EY99206AB Service & Support INTERACTIVE DISPLAY 70-I -2YEARS SUPPORT

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3EY99206AC Service & Support INTERACTIVE DISPLAY 70-I -3YEARS SUPPORT

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3EY99208AA Service & Support LIFESIZE BRIDGE 2200 -1 YEAR SUPPORT

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3EY99208AB Service & Support LIFESIZE BRIDGE 2200 -2 YEARS SUPPORT

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3EY99208AC Service & Support LIFESIZE BRIDGE 2200 -3 YEARS SUPPORT

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3EY99224AA Service & Support DS 1 PLAYER - 1 YEAR SUPPORT

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3EY99224AB Service & Support DS 1 PLAYER - 2 YEAR SUPPORT

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3EY99224AC Service & Support DS 1 PLAYER - 3 YEAR SUPPORT

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3EY99225AA Service & Support DS SVR 1-10 PLAYERS - 1 YEAR SUPPORT

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3EY99225AB Service & Support DS SVR 1-10 PLAYERS - 2 YEAR SUPPORT

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3EY99225AC Service & Support DS SVR 1-10 PLAYERS - 3 YEAR SUPPORT

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3EY99226AA Service & Support DS SVR 11-59 PLAYERS - 1 YEAR SUPPORT

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3EY99226AB Service & Support DS SVR 11-59 PLAYERS - 2 YEAR SUPPORT

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